Refund & Cancellation Policy

1. Overview

PRIM BAZAR LLP provides digital marketing, online advertising, lead generation, branding, promotional, and related digital services. By purchasing our services, you agree to the terms outlined in this Refund & Cancellation Policy.

2. Cancellation Policy

Customers may request cancellation of a service before work has commenced. Once a project, advertising campaign, consultation, or any related service has been initiated, cancellation requests may not be accepted.

• Cancellation requests must be submitted in writing via email.
• Cancellation approval is subject to project status and work completed.
• Any third-party expenses already incurred will not be refundable.

3. Refund Policy

Due to the nature of digital marketing and online advertising services, refunds are generally not provided once work has started or services have been delivered.

Refunds may be considered only under the following circumstances:

• Duplicate payment made by the customer.
• Payment processed successfully but service could not be initiated due to our inability to provide the service.
• Technical errors resulting in incorrect billing.

Any approved refund will be processed to the original payment method used during the transaction.

4. Non-Refundable Services

The following are generally non-refundable:

• Google Ads campaign setup and management fees.
• Social media advertising services.
• Lead generation services.
• SEO and digital marketing services already delivered.
• Consultation fees and strategy sessions.
• Custom branding and promotional services.
• Third-party advertising costs already spent on campaigns.

5. Refund Processing Time

If a refund request is approved, the refund will generally be processed within 7 to 15 business days. The actual credit timeline may vary depending on the customer's bank, payment gateway, or financial institution.

6. Chargebacks and Payment Disputes

Customers are encouraged to contact PRIM BAZAR LLP before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve any billing concerns in a fair and timely manner.

7. Modification of Services

PRIM BAZAR LLP reserves the right to modify, suspend, or discontinue any service offering at its discretion. Such modifications shall not automatically entitle customers to refunds unless otherwise determined by us.

8. Contact for Refund or Cancellation Requests

For refund or cancellation requests, please contact us using the details below:

PRIM BAZAR LLP
Phone: +91 91303 97374
Email: support@primeadbazar.com
Address: 1st Floor, 27/190 Thakkar Bappa Colony, CST Road, Chembur, Mumbai, Maharashtra - 400071, India

9. Policy Updates

PRIM BAZAR LLP reserves the right to amend or update this Refund & Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon being published on our website.